FAQ

Best rate

Why is your official website the cheapest place to reserve a room?
Because we guarantee the best rate on the official website.
The rate offered when I called to make a reservation was cheaper.
Only reservations on the website, and not phone reservations, are subject to the best rate.
The rate offered on a pamphlet created by a travel agency is cheaper.
The price of products offered by tour companies in pamphlets and on websites cannot be offered by the hotel.
When I made a reservation, the rate offered on the official website was the cheapest, but a reservation website I looked at a week later was cheaper.
The rate only applies to the rate at the time of reservation and within 24 hours of the reservation or up to the time of check-in if the reservation is made on the day of check-in.
I made a one-night reservation for X day, but another site is offering X day at a cheaper rate in a multiple-stay plan.
As the rate applies to a condition of a multiple-night stay, the best rate is not applicable unless it is for the same period of time (check-in date and check-out date).
X day and Y day are both weekdays, but Y day is cheaper.
The best rate does not apply unless they are the same day of the week.
An overseas hotel reservation website has a cheaper rate.
Overseas hotel reservation websites are not subject to the best rate.

Breakfast

How many tables are available?
50 tables are available.
Do you serve breakfast? What is on the menu?
Yes, we do. Breakfast is served from 6:30 a.m. to 10:00 a.m. (last order: 9:45 a.m.) at the 1st-floor restaurant. We offer a breakfast buffet of 60 dishes that includes Osaka food, Japanese and Western foods.
A takeout option is also available (you need to reserve the takeout option by 10:00 p.m. on the previous night).

Price (tax included): Adults: 1,760 yen; Children (6‐12 y/o): 880 yen; takeout: 600 yen

・Takeout
Croissant, chocolate danish, salad, yogurt, and a drink

*We will be implementing changes to our breakfast buffet pricing effective April 1, 2025.
Price (tax included): Adults: 1,980 yen; Children (6-12 y/o): 990 yen; Under 6 y/o: Free

Facilities near the hotel

Is there a convenience store nearby?
There is a Family Mart and a Lawson about 2 minutes on foot from the hotel.
There are numerous other facilities near the hotel, so please inquire at the front desk.

Services

Can I send my luggage by delivery service to the hotel in advance of my stay?
Yes, we will hold your luggage for you until you check-in. Make sure to write the full name of your reservation and check-in date on the delivery form. Please note that we cannot accept raw food, fragile goods, or valuables.

Address:
Hotel Elcient Osaka, 1-2-7, Sonezaki, Kita-ku, Osaka, 530-0057 Japan
Phone number: 06-6360-2200

All luggage must be pre-paid when sent. We do not accept COD items. Please do not address luggage to a specific room number.
Can I send my luggage by delivery service from the hotel?
Yes, you can. Kuroneko Yamato Transport will handle your luggage. Please inquire at the front desk. Note that the hotel usually only sends luggage as COD, but in some cases you may be able to pay in advance.
Does the hotel have laundry?
Yes, it does. Adjacent to the japanese spa,we provide a laundry facility exculusively for guests staying with us.Feel free to use it for long-term stays or sudden laundry needs.
Does the hotel offer a massage service?
Yes, it does. Please call the front desk from your room.

Price list (tax inclusive)
・Body massage: 40 minutes for 4,500 yen and 60 minutes for 6,500 yen
・Aromatherapy massage: Please contact the front desk.
The hours of operation are from 6:00 p.m. Payment is in cash only, payable to your masseuse.
Can you arrange a cab for me?
Yes, we can. Please inform the front desk of the number of cabs you need and their necessary time of arrival at the hotel.
Is a microwave oven available for use?
Yes, there is. There is one microwave oven on each guest room floor in the elevator hall.
What do I do with my valuables?
Every room is equipped with a safe. Please use it to store your valuables.
Note that you can also leave your valuables with the front desk.

Accommodation

What happens if I’m running late for check-in?
There’s no curfew, but please contact us if you are going to arrive at the hotel later than 2:00 a.m.
What time is check-in and check-out?
Check-in is at 3:00 p.m., and check-out is at 11:00 p.m.
Can I check-in earlier?
Yes, you can check-in from 1:00 p.m. However, we charge 1,000 yen (tax included) per hour for an early check-in regardless of room type.
It is also worth noting that an early check-in may not be possible if your room has yet to be cleaned. Please contact us in advance if you want an early check-in.
Can I have a later check-out?
Yes, you can delay check-out until 1:00 p.m. However, we charge 1,000 yen (tax included) per hour after 11:00 a.m. until 1:00 p.m. for a late check-out regardless of room type.

Late check-out fees
After the 11:00 a.m. check-out time:
・After one hour: 1,000 yen (tax included)
・After two hours: 2,000 yen (tax included)
Can you hold on to my luggage before I check in and after I check out?
Yes, we can. Please inquire at the front desk.
Is there a curfew?
No. However, the automatic door at the entrance will be locked at 2:00 a.m. for security purposes. If you return to the hotel after that time, place your room key in front of the sensor near the automatic door. There is also an intercom near the door. If you use the intercom, a staff member will open the door for you.
Is there a cancellation waitlist?
No. We do not accept waitlists for cancellations.
Can I use a credit card?
Yes, we accept Visa, Mastercard, JCB, AMEX, Diners Club, and UnionPay cards.
Can I use a gift card?
No. We do not accept gift cards. We also do not accept traveler's checks issued by travel agencies.

Guest rooms

Is there a phone charger in the room?
Yes, every room is equipped with a phone charger.

Compatible devices:
・iPhone (Thunderbolt)
・iPad (Thunderbolt)
・Android (micro USB Type-B) (Note: USB Type-C for newer Android devices also available)
・FOMA type (Docomo and Softbank feature phones)
・CDMA type (au feature phones)
・USB (Type-C)
What kind of pillows do you provide?
We offer a hard type and a soft type of pillow.
Is there a humidifier in the room?
Yes, every room is equipped with an air purifier with a humidifier feature. (For hygiene purposes, the water tank is empty when you check-in, so please fill it with water yourself.)
Can I use the internet in my room?
Yes, you can. Every room is equipped with free Wi-Fi. We can also lend you a LAN cable.
Can I watch broadcast satellite TV in my room?
Yes, every room is equipped with free broadcast satellite TV.
Can I watch pay-per-view satellite TV in my room?
No, we do not offer a pay-per-view TV service.
Is there a refrigerator in the room?
To ensure our guests enjoy a peaceful night's sleep, we have installed quiet refrigerators in our guest rooms.The refrigeration temperature is designed to be milder than that of typical household appliances.If you need cooling or freezing services, kindly let our front desk staff assist you in storing your items.
Is there a floor for women only?
No. We do not have a floor for women only.

Japanese spa

Is there Japanese spa in the hotel?
Yes, there is the Japanese spa with sauna on the 2nd floor.

■Operating hours: 4:00 p.m. to 1:00 a.m. and 6:00 a.m. to 9:00 a.m.
■Location: 2nd floor
Note: You will find a bath towel, face towel, and body towel in your room.
Do you have towels in the Japanese spa?
No. Please bring the bath towel and the face towel in your room. If you need to change towels, please contact the front desk.
What kind of amenities do you provide with the Japanese spa?
We provide shampoo, conditioner, body soap, cleansing (for ladies), hair tonic (for men), hair liquid (for men), face wash, face lotion, hydrating emulsion, cotton balls, cotton swabs, hair brush, razor, and a hair dryer.
Please take the towels that are provided in your room.
Can people not staying at the hotel use the Japanese spa?
No. The Japanese spa is only available to guests of the hotel.
Can I wear nightwear and slippers to the Japanese spas?
Yes, you can wear a nightwear and slippers to the Japanese spas only, but not to the lobby (restaurant) on the first floor.
Can people with tattoos use the Japanese spa?
We do not allow people with tattoos to use the baths.

Hotel facilities

Is there a drink vending machine in the hotel?
Yes, there is. There are two vending machines on the 2nd floor and in front of the Japanese spa. (One contains soft drinks and alcoholic drinks. The other contains milk in bottles and coffee milk and other drinks in cardboard containers.)
Does the hotel have a self-service laundry?
Yes, washing machines are available on the 2nd floor.

Laundry Area
■Number of Machines: 5 washing machines and 5 clothes dryers
■Usage Fees: ¥400 for washing, ¥100 for drying.
■Payment Methods: Cash and cashless payments accepted.

Japanese Spa Area
■Number of Machines: 2 coin-operated washer-dryer units (one unit each for men’s and women’s Japanese spa)
■Usage Fees: ¥600 for wash and dry, ¥500 for small loads, ¥400 for wash only, ¥100 for dry only.
■Payment Method: Cash only.
Can I use Wi-Fi?
Yes, Wi-Fi is available throughout the hotel.
Is there Japanese spa in the hotel?
Yes, there is public Japanese spa on the 2nd floor.

■Operating hours: 4:00 p.m. to 1:00 a.m. and 6:00 a.m. to 9:00 a.m.
■Location: 2nd floor
Note: You will find a bath towel, face towel, and body towel in your room.
Do you have a restaurant?
Yes, we have "Restaurant & Bar ENT" at the 1st-floor.

■Breakfast: 6:30 a.m. to 10:00 a.m.
■Refreshment service: 11:00 a.m. to 6:00 p.m.
■Bar time: 7:00 p.m. to 10:00 p.m.

Access

Is there a car park at the hotel?
Yes, there is. Guests staying at the hotel can use the car park located on the hotel premises at a special price. Please pay the parking ticket at the front desk.

Hours of operation: 7:00 a.m. to 10:00 p.m. (There is no parking attendant present outside of those hours, so please see the front desk staff.)

Special price for hotel guests: 3:00 p.m. to 11:00 a.m. the next day, 2,000 yen (Use outside the above times will be charged the normal price.) (The normal price will be incurred every time you go in and out.) (If you stay multiple nights, the price you will be charged is 2000 yen × the no. of nights, but if you take the car in and out, you will be charged the normal price.)

Normal price: 300 yen/20 minutes regardless of time of day (no maximum charge.)

Capacity: 19 cars (of which there are two EV charging stations)

General vehicles
Max. length 5.0 m × max. width 1.85 m × max. height 1.55 m
Weight 2,000 kg or less
Total: Eight vehicles

High-roof vehicles
Max. length 5.0 m × max. width 1.85 m × max. height 2.0 m
Weight 2,500 kg or less
Total: Nine vehicles (2,300 kg or less for the barrier-free palette)

High-roof vehicles (charging palette)
Max. length 4.9 m × max. width 1.75 m × max. height 2.0 m
Weight 2,400 kg or less
Total: Two vehicles

NOTES:
• Large vehicles such as buses and trucks cannot use the car park.
• We do not lend power connectors for electric vehicles.
• The EV charging station supports the 20 A 250 V (square type, B shaped) connector.
• The old 200-V Type A and 100-V connectors are not supported.
Can I make a reservation for the car park?
No. We do not accept reservations for the car park.
What should I do if the car park is full?
There is another car park nearby. Contact the front desk, and they will show you where it is.